Why are some people always cranky/mean and talk to you with attitude (in Busines!


Question: Why are some people always cranky/mean and talk to you with attitude (in Business situation)?
I got a new job at a hair salon as a receptionist (I'm young and pretty new to dealing with customers), and I noticed some people are always nice, talk to you with respect however some people are mean and always give you attitude. How do I deal with those people better? especially I have to be always nice customers. And sometimes It's really hard to keep put on smile on your face. How do I keep smiling and forget about bad customers quickly? They give me too much stress.

Answers:

Well people get cranky/mean when they are upset about sth... maybe they are going thru sth in their life that they are trying to cope with... some kinda problem they are dealing with...

there is always an underlining problem and usually the most mean person is the one hurting the most but trying to mask it by being angry....

If you see them as people having a rough time ..i think it helps to be nice to them to try to make things better...

just give a real smile and think that maybe this is first real smile they may be getting in a long time... it may not show but it resonates in them that someone in the world isnt a jerk...

make the world a better place and share a smile... it is contiguous :)



Just keep being courteous and pleasant, no matter how customers act. Don't take it personally, and go on and have a happy day. You're in customer service now, and you have to take the good with the bad.




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