WTF did I do wrong?? Is it because I'm crazy?!


Question: WTF did I do wrong?? Is it because I'm crazy?
I need advice because I feel like I'm doing a bad job running my own business. These clients 2day at my tattoo shop filled out the form, driver license, etc and were good to go on the tattoo. Then some person said i got a complaint about how my signage was arranged--right in front of the clients. I don't recall getting upset in front of the clients or nothing. The clients then said they had to go to gas station. A long time time went by and then they called and said, "we decided not to come back, thanks". I then asked why and I thought i said he said "not professional" but I really couldn't hear him and he hung up. What did I do wrong??

Answers:

Don't take it too personally. I know near to nothing in business management but I'm sure it will get better. You need confidence and a good attitude.



I'm not sure of what exactly went wrong, but if you have his phone number, perhaps you can give him or her a phone call and inquire. If he says that you were unprofessional, then perhaps you can "apologize" that (not "if") he feels that way and either politely end the call while saying "bye bye" or offer a free tattoo.

This site by the Centers for Disease Control has more information about customers and what they should look for in a tattoo or piercing store: http://www.cdc.gov/Features/BodyArt




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