Why do i feel guilty?!


Question:

Why do i feel guilty?

i own a small internet provider business. i have several customers that are way past due on their accounts, 90 days+ and $200+ past due.

i've mailed notices and left messages on their answering machines notifying them that there service will be terminated if payment is not received, immediately.

this morning, i terminated service to all of the customers that were still past due (most of them were).

now, i feel like crap (the bad guy) for doing it.

why?

i've been trying to figure it out all day and haven't come up with a reason why i'm the one that feels bad about it.

any ideas?


Answers:

As a society, most of us get pretty thorough training that we're not supposed to be 'mean' to others. Usually, that's a good thing, but not when it leads us to allow others to take advantage. Unfortunately, there are all too many people who are perfectly willing to do just that, even to the point of trying to guilt trip those who don't put up with their self-centered behavior.

You do NOT owe free service to people who are unwilling to pay their bills. You certainly don't deserve to have your business go under because of this. You gave more than adequate notice, and would probably have worked with anyone who had bothered to contact you to try to work things out. If they didn't contact you, they were probably counting on you to terminate, and relieve them of the worry of trying to meet their contractual obligations. Feel free to feel sorry for them, but in a detached way, you don't have to try to be responsible for them.




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