I've just brought a Lateral Thigh Trainer and the steps won't stay up so you can!

I've just brought a Lateral Thigh Trainer and the steps won't stay up so you can push them down! Help?

The steps don't offer any resistance and you can't excersise on it at all! I even tried moving the resistance settings about. I think something must be broke or not working properly but I don't know what. Has anyone had any similar problems who could offer some helpful insight please?

There's a chain underneath that moves the steps - check that out. Was your Trainer new? If you have the instructions, check them too..