Broken fridgefreezer with a 12 month guarentee?!


Question: Broken fridgefreezer with a 12 month guarentee!?
My fridgefreezer iz broken its 6 months old and has a 12 month guarentee i bought it from comet!. I told comet and two days later an engineer came out and said the compressor was broken and would have to be ordered and usually takes a week this was friday, the following friday i rung the company to find out if they were coming that day and was told the part was on order but hadnt come in yet and i would be informed when it was, its now in total from me informing them 11 days that iv had a broken fridgefreezer which is a total pain!. How long can they legally take to fix it and leave me without a working fridgefreezer !?Www@Answer-Health@Com


Answers:
Phone Consumers Direct - they will tell you exactly what the law is - they will also tell you what you can legally say to Comet - there will be a reference made with them - so if you don't get any joy with Comet then you can go back to them and they will tell you what legal steps to take - but usually after first phone call to them there's normally no need - best of luck - hope this helpsWww@Answer-Health@Com

the law states that they have to fix it in a "reasonable" amount of time!.

There is no definiton of reasonable though!. You'd have to take comet to court and argue out what reasonable was!.Www@Answer-Health@Com

Let the engineer get his teeth into this problem as the question is in dentalWww@Answer-Health@Com

Give them a time limit ,and say i shall get this F/f transported back to your shop,,, that usually hurries them up Good Luck ,Www@Answer-Health@Com

err isn't this suppose to be dental!?Www@Answer-Health@Com

Phone them and say "you have forty eight hours to fix my bloody fridge before i come to your shop and help myself to another"!.Www@Answer-Health@Com





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