Is there anything I can do about this pharmacy?!
Question: Okay, last year my Walmart pharmacy filled a prescription for a BP medicine for me. I got home, took it and within 30 minutes began to suffer from hives. When I checked the label it had a warning stating those with allergies to sulfa drugs should not take. I called Walmart, confirmed that their records indicated this allergy and asked why they filled the presciption. They stated, "well, it's only if you have a SEVERE allergy to sulfa" and my response was "I DO ! It's not your place to determine how severe my reaction might be. You should have caught this". Of course, I DID realize there was some accountability on my part as well. Ok, so that was last year. Last week my little girl had to have a 10 day supply of Amoxicillin filled. I realized yesterday that we were going to run out 4 days short. The doc confirmed the script was correct but Walmart says "next time we'll put it in an amber bottle so you can SEE it's filled all the way". Again, they take no responsibility.What can I do?
Answers: Okay, last year my Walmart pharmacy filled a prescription for a BP medicine for me. I got home, took it and within 30 minutes began to suffer from hives. When I checked the label it had a warning stating those with allergies to sulfa drugs should not take. I called Walmart, confirmed that their records indicated this allergy and asked why they filled the presciption. They stated, "well, it's only if you have a SEVERE allergy to sulfa" and my response was "I DO ! It's not your place to determine how severe my reaction might be. You should have caught this". Of course, I DID realize there was some accountability on my part as well. Ok, so that was last year. Last week my little girl had to have a 10 day supply of Amoxicillin filled. I realized yesterday that we were going to run out 4 days short. The doc confirmed the script was correct but Walmart says "next time we'll put it in an amber bottle so you can SEE it's filled all the way". Again, they take no responsibility.What can I do?
I am a certified pharmacy technician.
The amoxicillin is in a powder form when the pharmacy gets it. They add a specific amount, listed on the bottle, probably under the label. A lot of times it could be the way they measure the water to add. Or spill some, or a lot of different things can happen. The pharmacists job is to verify it is filled correctly before it reaches the customer.
And, if you have the drug allergy listed on your profile there at the store, this is THEIR mistake!
When you fill a prescription on the computer screen a warning will come up when you are filling something that interacts with another drug or allergy on your stored information. A LOT of techs will fly right by the screen when it pops up. The last pharmacy I worked at most of the other techs did this. It's the little-mis-know-it-all's that did it.
The pharmacist even told me one day, all the techs needed to do what I was doing, having them check the screen before continuing.
So to answer your question, They ARE WRONG, and it should be reported. Look on-line for a state pharmacy board in your state and look for a link to report this.
It's ridiculous for this kind of thing to happen as often as it does.
SPEAK UP!!
You need to contact the American Medical Association, or someone along those lines. File a complaint. I had the same thing happen to me, as it turns out WALMART put the wrong dosage on the label.