Where do I send a letter of complaint to Costco about defective eyeglasses?!

Question: Where do I send a letter of complaint to Costco about defective eyeglasses!?
I bought prescription eyeglasses from Costco--in fact, it was the first and only thing I've purchased from them so far!. I had the glasses for two months!. Today I was cleaning them and one of the lenses just fell out!. I brought them in to the store where the optician looked at them--which mean driving about 10 miles each way!. He took a look and said the 'bevel' or the little valley that's cut around the lens so the frame snaps into it wasn't cut all the way around!. Then he said he was surprised the lens hadn't fallen out sooner!. This isn't rocket science!. They obviously didn't even inspect their work (or if they did, decided it was no big deal)!. I have to wait a week now until they are fixed!. Costco has a really complex website, but of course their site map doesn't have any link for 'complaints!.' Where do I complain so somebody actually reads it!?Www@Answer-Health@Com




Contact them!.!.!.I have know people who got free products or coupons for writing in to complain or comment on service!. Most companies value the feedback!. :)

Good Luck!Www@Answer-Health@Com

Go to their websiteWww@Answer-Health@Com

Do you think anyone will actually care !?

The discount chains like them and Walmart Optical get all the work done at their own centralized labs who count on volume, not quality!. Shoddy work is the norm!.

You have to put up with stuff like that when you don't want to pay a bit more for quality to begin with!.

I doubt another complaint will bother anybody at head offices!.

Next time you will know where not to go though!.Www@Answer-Health@Com

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