Paying for glasses: advice needed?!
Question: Paying for glasses: advice needed?
Answers:
Best Answer - Chosen by Voters
I'm glad they gave you a credit note. A lot of opticals have a no refund policy, because it's not like they can just resell that particular prescription cut into those particular frames to anyone else. And they can't just put those frames back out on their sales floor for someone else to buy, especially if they came back to them having broken twice. So from a business standpoint, it is really a hard thing to 'return' and get money back, because it costs an optical a lot to make your glasses and not get paid anything for them (which is essentially what happens when they return your money)
However, it is a poor business practice and poor customer service to not issue a receipt, even if there was no 'money' exchanging hands. However, its they way they want to do business, so you there isn't much you can do. I don't think it is unreasonable for you to expect a receipt. But the bottom line is, you've spent your credit and now you don't have to go back there ever again!
Optometric tech, who used to work in an optical